Letter from the Director

Welcome to the home of the Benton County 9-1-1 Emergency Communications District.

Benton County Emergency Communications District Serving Benton County with Commitment and Clarity

The Benton County Emergency Communications District (ECO) is dedicated to ensuring reliable, responsive, and coordinated emergency communication services for all residents, businesses, and public safety agencies across Benton County. Our mission is simple yet vital: to support life-saving operations by maintaining accurate address records, facilitating seamless dispatch coordination, and advancing the technology that keeps our community safe.

What We Do
• Address Management
We maintain and update the county’s official address database, ensuring every residence, business, and roadway is properly documented for emergency response.

• 911 Coordination
We work closely with local law enforcement, fire departments, EMS, and other agencies to support efficient and timely emergency dispatches.

• Technology & Infrastructure
We oversee the procurement and implementation of critical software and systems that power Benton County’s emergency communications.

• Public Support
We assist residents with address verification, road name changes, and property updates to ensure accurate records and faster response times.

Sources:
Technology That Saves Time-and Lives
Pinpointing Emergencies with Precision

We leverage cutting-edge tools like RapidSOS and RapidDeploy to pinpoint the exact location of 911 callers-even when traditional methods fall short. These platforms integrate real-time data from smartphones, connected vehicles, and other sources, helping us dispatch emergency services faster and more accurately.

Advanced Systems for Smarter Response

We utilize the latest in Computer Aided Dispatching {CAD), GIS Mapping, and enhanced telephone systems to ensure every call is handled with clarity and precision. These technologies work together to streamline communication, reduce response times, and support our dispatchers in making informed decisions under pressure.

Always On, Always Ready

Our emergency communications center is staffed 24 hours a day, 7 days a week, 365 days a year by trained professionals committed to serving Benton County. Whether it’s a medical emergency, fire, or law enforcement need, we’re here ready to respond, every minute of everyday.

Benton County 9-1-1

Benton County 9-1-1 is a 24-hour, toll-free voice for emergency calls for service. The Benton County Sheriff’s Department is the Primary Safety Answering Point (PSAP) for Benton County. Telecommunicators answer all 9-1-1 emergency calls for service and dispatch units for Benton County Sheriff and the fire departments of Big Sandy, Eva, Holladay-McIllwain, South 40, Chalk Level, Morris Chapel, Sandy River, and Camden.